Complaints Policy

Walsh and Company are committed to providing high quality legal services and client care at all times. We like to hear from clients with their views and comments on the quality of service that we have provided to them. At the conclusion of each transaction, or matter, it is our practice to invite clients to complete a Client Satisfaction Questionnaire and return it to us. All questionnaires returned to us are reviewed by the Principal of the firm and by the individual solicitor, or legal executive, dealing with each matter. We pay attention to what you say and, when appropriate, we will act upon it in reviewing and improving our services to clients. If our clients do not tell us if we fail to meet their expectations, then nobody else will. We therefore welcome comments, good or bad.

If a client is, at any time, dissatisfied with our services, or our charges, any complaint will be dealt with under our written complaints procedure, which we will be happy to supply upon request. If this does not resolve matters satisfactorily, then clients have a right to complain to:

Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WF

Website: www.legalombudsman.org.uk

Tel: 0300 555 0333

email: enquiries@legalombudsman.org.uk

Walsh and Company is regulated and authorised by the Solicitors Regulation Authority under practice number 197888. The rules which govern us as solicitors are set out in the Solicitors Code of Conduct 2007. The Code can be accessed at the Solicitors Regulation Authority Website at www.sra.org.uk/solicitors/code-of-conduct.page . Walsh & Company is registered for VAT and our VAT Registration Number is 794549962.